As part of our ISO 9001 (2000) accreditation, we strive to provide our Customers with a Quality Service above expectation.  To this aim Ifftner Solutions are currently carrying out a quality questionnaire initially targeting  all our Contractors.  Feedback is aimed at improving services provided and meeting/exceeding customer requirements.  If you would like a copy of the questionnaire please contact Gill Claireaux  Initial results are listed below:-

Initial Contact
63% of our contractors rated our initial contact with them as ‘excellent’.

Professionalism
100% of contractors asked, rated Ifftner’s professionalism as ‘good’ or ‘excellent’.
57% of contractors rated our professionalism as ‘excellent’!

Flexibility
89% rated our flexibility as a company as either ‘good’ or ‘excellent’.

Contract
84% of contractors surveyed said they regarded their contracts as ‘good’ or ‘excellent’.

Payments
79% of our contractors said that our method and payment processing was ‘excellent’.

Contact once on site
79% of contractors asked also said that our contact with them once they were on site was ‘good’ and ‘excellent’.

Quality
100% of contractors surveyed said the quality of Ifftner Solutions was ‘excellent’ or ‘good’.

Other
Comments included rated Ifftner as the ‘best service so far from an agency’.